Frequently Asked Questions

Our HVAs are certified professionals trained in U.S. healthcare protocols who support clinical documentation, admin tasks, scheduling, billing, and more—allowing your team to focus on patient care, not paperwork. 

Yes. Every HVA is trained in HIPAA compliance/AHPRA and data confidentiality protocols. We also use secure platforms to ensure patient information stays protected. 

Absolutely. Our HVAs are trained to work within major EHRs such as Epic, Athenahealth, eClinicalWorks, and more. We adapt to your system and workflow. 

Once the service agreement is signed, we’ll introduce you to your matched Healthcare Virtual Assistant—carefully selected based on your specialty, workflow, and preferred systems. From there, onboarding begins immediately, with most HVAs fully up and running within 3–10 business days. 

Yes. We offer a free 3-day trial so you can experience the value of working with a Healthcare Virtual Assistant—no long-term commitment required upfront. 

Our HVAs work during U.S. and Australian business hours so you never have to worry about communication gaps.  

We offer flexible time zone coverage tailored to your needs. If you need work delivered by the next business day, we’ll match you with an HVA who can work aligned to your schedule—including evenings, weekends, or overnight. No matter your time zone, your deliverables will be ready when you need them. 

Not at all. We also support dentists, therapists, surgeons, medical spas, home health agencies, and other healthcare professionals. 

They undergo training in Australian and U.S. healthcare systems, HIPAA,  AHPRA, medical terminology, specialty-specific workflows, and customer service. They are also tested for accuracy and professionalism before being assigned.

Every client is assigned a dedicated support manager. We conduct regular performance check-ins, provide QA feedback, and use secure monitoring tools when needed. 

Our HVA services require a minimum commitment of 40 hours per week. For clinical scribe services, scope and availability are based on the number of notes that need to be completed daily or weekly, ensuring coverage is aligned with your documentation volume. 

You can get started as soon as the service agreement is signed. Most clients are matched with their Healthcare Virtual Assistant and begin onboarding within 3–10 days. 

No. Our HVAs work from secured home offices using our vetted devices and VPNs. If your system has specific access requirements, we’ll coordinate integration securely. 

Absolutely.  We provide around-the-clock support to ensure your deliverables are ready when you need them. Our team is structured to accommodate U.S. time zones, so whether you need documentation, scheduling, or billing tasks completed overnight, your HVA can have everything prepared and delivered by the next business morning. 

While our match rate is high, we do offer replacements if needed—at no extra cost. Your satisfaction and workflow continuity are our priorities.